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How We Handle Your Account, Your Data, and Your Rights

oxelotto operates under terms set by applicable state law, and access is available only where local law permits. This page lays out what governs your account, how we handle your personal data, and exactly how to reach us if something needs to change.

State-dependent accessAccount data rightsPayPal / Venmo / Play+ scopePrivacy controlsContact procedures
oxelotto How We Handle Your Account, Your Data, and Your Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Manage Your Account

Security and data handling are operational commitments, not just policy language. We use SSL encryption across every page and every account session. Payment data processed through PayPal, Venmo, or Play+ is never stored on our servers — those transactions route through the payment provider's own secure environment. We retain account data for the period required by applicable financial regulations, and you can request a copy of what we hold at any time through the account settings panel.

Encryption Standard

Every session on oxelotto runs over SSL. Your login credentials, account wallet activity, and identity documents are transmitted through an encrypted connection at all times.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the lobby is navigated. You can manage cookie preferences from the footer of any page.

Data Retention

Account records are retained in line with applicable US financial and gaming regulations. Once the required retention window closes, personal data is deleted from active systems.

Requesting Changes

To correct, export, or delete your data, use the account settings panel or email our support team. We acknowledge data requests within a reasonable timeframe and confirm each step.

LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Question

If you have a question about our terms, a data request, or a complaint about how your account has been handled, we have three direct ways to get a response. Privacy requests and account disputes are handled through the same channels — pick the one that fits your timeline.

Live Chat Open the chat icon inside your account dashboard. Live chat connects you to our account support team for policy clarifications and account-level disputes.
Email Support Send legal or privacy requests to our support email found in your account settings. Written requests are acknowledged and logged with a case reference number.
Account Settings Panel Your account settings panel includes a data-request form. Submit correction or deletion requests directly from there without needing to contact support first.

Answers to Common Legal and Account Questions

These are the questions we get most often about account rights, data handling, and how our terms apply to your situation in the United States.

Access depends entirely on where you are. oxelotto is available only in states where online casino activity is permitted under local law. If your state does not allow it, your registration will not be accepted.

We collect name, address, date of birth, and government ID for identity verification. Payment method details for PayPal, Venmo, and Play+ are handled by those providers and are not stored on our servers.

Log in, go to your account settings panel, and use the data-request form. Alternatively, email our support team with your request and we will confirm receipt with a case reference number.

Yes. Submit a deletion request through account settings or via email support. We retain records only for as long as financial and state regulations require, then remove them from active systems.

Winnings are subject to applicable federal and state tax rules. We do not represent them as tax-free. Tax reporting obligations are yours under US law; we provide documentation where required by regulation.

We notify you by email before any material change takes effect. The version live at this URL is always the current one. Continuing to use your account after notification constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.